Give us a call: +44 (0) 1684 212 872 or email us:

Shipment processing time

All orders are processed within 1 business day

Shipping rates and delivery estimates

Delivery times are for UK mainland addresses. Carriage times may differ for Scotland and Islands. Goods will be delivered by DPD or a pallet service depending on the weight of the overall order. Please contact us for more information.

International Shipments

We are not currently processing international orders through the website. For international orders/enquiries please contact us directly through where we will be able to help further.

Your Order Cancellation Rights
You are entitled to cancel Your Order within 14 days without giving any reason for doing so. The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered. In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision By email:

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
• The Goods were purchased in the last 14 days
• The Goods are in the original packaging

The following Goods cannot be returned:
• The supply of Goods made to Your specifications

Returning Goods
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
Island Ropes and Rigging Ltd, The workshop, Off Bye Street, Ledbury, HR8 2AG

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us: